The Elms
Dental Practice
of Maldon

EXCEPTIONAL DENTISTRY.
PERSONALISED CARE.
A REASON TO SMILE

Welcome and greetings from the Maldon Dentists and staff of The Elms Dental Practice.

The longest established and independently-owned private dental practice in the heart of Maldon, Essex.

Providing a comprehensive range of dental services at affordable prices, delivered with exceptional care, skill and professionalism since 1973.

At The Elms Dental Practice, we feel privileged to see our patients on a regular basis and love getting to know each individual on a personal level to provide an unparalleled standard of service and continuity of care.

What would you like to do today?...

BOOK ONLINE

Online registration and booking/rescheduling your appointments is quick and easy!

You may contact us online via the form above. There are several routes of contact available for your convenience, allowing you to raise queries, book/reschedule, or to arrange a FREE remote consultation.

TESTIMONIALS AND REVIEWS

What some of our lovely patients have said about us...

REASONS TO CHOOSE US

We strive to provide a caring service which is world-class and unique...

SERVICES

Taking care of your smile has never been easier. Whether you're looking for an emergency appointment, routine care, cosmetic improvements or expert advice and provision of more complex treatments, The Elms Dental Practice is able to help you at each step.

Our aim is to prevent our patients from developing tooth and gum related problems. If problems do arise, we identify them at the early stages so that treatments are easier, quicker and cheaper with optimal success rates.

Our knowledgeable, skilled and experienced clinicians will actively include you in the treatment planning process and will guide you towards the end goals of comfort, good health, optimal biting function and a great smile!

Exam

Examinations and emergency appointments with a thorough and detailed inspection of the teeth, gums and mouth. X-rays and clinical photographs may also be needed as part of diagnosis and monitoring. All examinations include cancer-screening. Once pain and infection have been successfully treated, function and appearance can then be improved with complimentary consultations for full-mouth rehabilitation and smile makeover.

Cleaning

Periodontal disease is the leading cause of tooth loss. We are here to stop this trend with effective non-surgical and surgical cleaning treatment options, including a localised antibiotic regime, bone-grafting and pocket reduction.

Filling

Teeth can fracture, wear down, become decayed, need an old restoration replaced or just look unsightly. Get a beautiful cosmetic white filling which blends in with your natural tooth surface, giving you comfort, chewing function and a great smile. We also provide minimally-invasive treatments, such as composite bonding (an alternative to veneers) and ICON infiltration (for the treatment of enamel patchiness and early decay).

Root Canal Treatment

Necrotic pulps and abscesses can cause some of the worst pain a person can experience. We get rid of this pain and infection with root canal treatment. We also provide pulpectomy for baby teeth and pulpotomy for adult teeth which are not yet fully formed.

Extraction

Sometimes a tooth cannot be saved, or is not functional and causing problems and risks to neighbouring functional teeth. These can be removed without pain. We also provide surgical extractions for more problematic teeth and coronectomy for those very close to a nerve bundle or deep into a sinus.

Ceramics

There are times when you need something stronger and more aesthetic than a filling or a fixed option alternative to implant to replace a missing tooth. Veneers, crowns and bridges made with ceramic may just be what you are looking for to improve the appearance of your smile, strength of your teeth or function of your bite.

Dentures

Multiple missing teeth are cost-effectively replaced with dentures, including acrylic, flexible and metal varieties. The transformation in appearance and improvement in chewing function can be extraordinary.

Contouring

A low gumline, soft tissue growths/lesions, malformed teeth and bulbous bone can detract from an otherwise beautiful smile. We can contour the soft and hard tissue to remove problems, restore comfort and regain confidence.

Bone-Grafting and Implant

Bone loss occurs due to periodontal disease, following a tooth extraction or as a result of a persistent tooth granuloma/cyst. Bone-grafting restores and maintains as much of this bone as possible, improving the strength of the jaw and its ability to support dentures and implants. We also provide periodontal surgery, curettage, enucleation, apicectomy and sinus lifts. Our specialist periodontist provides implant and sinus lift treatments.

Guards and Appliances

Trauma to the teeth and dysfunction of the jaw-joints can cause serious problems which can be prevented, managed or relieved with splints, mouthguards and Michigan/Tanner appliances. We also provide anti-snoring devices.

Tooth Alignment

Teeth can often be crowded, tilted or spaced. This can be corrected by realigning the position of the teeth with clear aligners or traditional braces. We also provide frenectomies and surgical exposures as needed. Our specialist orthodontist provides braces and complex clear aligner treatments.

Whitening

Teeth can sometimes not look as white as you may want. Enamel can be effectively whitened without the need for injection or drilling with tooth whitening. We also provide internal bleaching of root treated teeth.

Pain-Free Dentistry

Our gentle and experienced clinicians will ensure procedures are done without any pain. For invasive procedures, an anaesthetic can be given to numb the area. For very scared or phobic patients, we also off intra-venous sedation. Our specialist medical anaesthetist provides sedation services.

FEES LIST

Exam and Emergency: £40

Cleaning: from £70

Filling: from £128

Root Canal Treatment: from £295

Extraction: from £155

Surgical Procedure: from £250

Crown: from £760

Bridge: from £850

Denture: from £1,076

Implant: from £2,480

Guard: from £180

Whitening: from £460

Clear Aligners: from £1,900

IV Sedation: £350

Advised restorations (fillings, veneers, crowns, bridges and implant-retained crowns) that are paid for in full come with a complimentary guarantee for 1 year, unless otherwise advised, but should last much longer.

If the restoration fails within the guarantee period, it will be replaced or repaired free of charge. If the tooth cannot be saved, it will be extracted without charge.

You will need to attend for your examinations, x-rays and cleanings as advised by the dentist in order to keep your guarantee active.

The guarantee will not cover:

treatments that are not advised, but given as viable alternatives which leave a compromised result
failure that is the direct result of trauma
fracture of restoration from bruxism, where this habit has been identified by the dentist and a night guard advised, but you have refused or not worn
fracture of restoration from coarse diet, as identified by the dentist from multiple mechanical fractures of other teeth
fracture of underlying tooth
against possible pulp necrosis and abscess for deeply filled teeth or crowns on teeth with fracture lines
root canal treatments and apicectomies, which by their nature are unpredictable
tolerance of dentures, which can be difficult to get used to
failure due to maintenance advice not being followed
failure due to poor oral hygiene or a high-sugar diet

FREE OFFERS

At The Elms Dental Practice, we have free offers:

FREE examinations for children under 6 years of age with their parent's appointment
FREE dentist-to-patient telephone or video consultations out of hours 8am till 8pm each and every day
FREE clear aligners consultation
FREE assessment and removable retainers with clear aligners treatment
FREE whitening consultation
FREE internal bleaching consultation
FREE composite bonding consultation
FREE veneers consultation
FREE contouring consultations
FREE smile makeover consultation
FREE full-mouth rehabilitation consultation
FREE referral to a specialist, if needed

If you have not attended for an appointment with us in the last 3 months, please book in for an examination to ensure that we are providing you with the best and most appropriate treatment options.

Monthly Payment Plans

Monthly payment plans are available through Denplan...

Denplan A:

£20.38 per month. An examination and cleaning every 6 months. 5% discount on treatments.

Denplan B:

£32.04 per month. An examination every 6 months and cleaning every 3 months. 5% discount on treatments.

Denplan Child (6-12 years old):

£10 per month. An examination and cleaning every 6 months. 50% discount on treatments.

Denplan Teen (13-19 years old):

£15 per month. An examination and cleaning every 6 months. 25% discount on treatments.

Denplan also offers family discounts and supplementary 24-hour worldwide cover for dental injuries, emergencies, implants and mouth cancer.

You have a 14-day cooling-off period to cancel from the start of Denplan and only need to provide a 3-week cancellation notice period thereafter.

You can sign up to the most popular Denplan A using the link below. For any other monthly payment plan please phone in or attend at the practice for a member of staff to assist you with the signing up process.

You are NOT required to sign up for Denplan as a condition of receiving treatment.

Children 6-12 years of age, who are not signed up to Denplan, will receive a 40% discount.

Teenagers, who are not signed up to Denplan, will receive a 15% discount.

Our Advice Prior to Appointment

The dentist is available for telephone consultations out of hours from 8am till 8pm each day of the week. If you receive no response please leave a voice message and the dentist will call you back.

At The Elms Dental Practice, for patients with a good attendance record (over 80%) we do NOT take deposits for bookings, or charge a fee for missed appointments or late cancellations/rescheduling. Rescheduling or cancelling an appointment with more than 24 hours notice does NOT impact negatively on your attendance record.

You will not be asked to make a deposit towards treatments. You will only pay for what has already been done. For treatments involving lab work, payments will be divided evenly between appointments.

We endeavour to see all emergencies the same day, if not the next working day. If you feel your condition is very serious, suffer trauma which involves a bone fracture, or develop a swelling which extends up to your eye or restricts your breathing, swallowing or mouth opening, please go to the A&E department of a hospital immediately.

If you have any questions or concerns please feel free to write it down so that you can fully discuss with your Maldon Dentist at the start of your appointment. Please do not leave your questions or concerns till the end as you are leaving.

Please keep a list of your medications on you at all times in case of emergency. This will also be useful at your dental examinations when we can update your medical health questionnaire. If there are any changes to your medications please inform the dentist.

Appointments at The Elms Dental Practice will not require you to change any regular medications prescribed by your general medical practitioner or hospital doctor, unless otherwise agreed prior to your appointment.

If you have any medications for emergency situations (asthma inhaler, GTN spray, midazolam gel, glucose tablets, glucagon kit, emergency steroid injection kit or EpiPen)...it is advisable to carry these with you at all times.

Please eat well before your dental appointment, especially if you are diabetic, scared, phobic or having a big procedure such as a tooth extraction or surgery. This will help to keep your blood sugar levels up during your visit and when eating straight after an appointment may be more difficult.

If you have any removable appliance, please bring these with you for your appointments. This will allow the dentist to review the appliance and, if you are having treatment, that any new restoration does not interfere with the fit or bite on the appliance.

If there is any issue with communication, please attend with a friend, relative or carer to help you understand and respond to discussions.

If you are attending for treatment under IV sedation, please ensure you have a friend or family member who can drive you to the practice and drive you straight back home afterwards and is able to look after you for the rest of the day.

Any child under the age of 16 years cannot be seen by themselves and would ideally be accompanied by a parent.

If you have a cold-sore, please cover with a cold-sore patch for your appointment.

Please avoid attending the dental practice if in the last 6 months you have had hepatitis, organ transplant, joint replacement, surgery, chemotherapy or radiotherapy...unless due to emergency for pain, swelling or discharge.

Please avoid attending the dental practice if in the last 1 month you have had tuberculosis, pneumonia, MRSA, chicken-pox or shingles...unless due to emergency for pain, swelling or discharge.

If you have a severe and persistent cough or sneeze (especially with a fever or rash), vomiting or diarrhoea, please reschedule your appointment, giving at least 24 hours notice, and seek the advice of a medical doctor.

Meet The Team

Dr. Huy Nguyen. BDS
General and Cosmetic Dentist. GDC registration number 81256

Dr. Huy is originally from Vietnam and has lived in England since he was 5 years of age. Having spent much of his life in London, he graduated from the Charles Clifford Dental Hospital of Sheffield in 2002 with a Distinction in Physiology and became the principal of The Elms Dental Practice in 2025. He has extensive experience and knowledge gained from over 20 years of working in dental practices across England (Leicester, Nottingham, London and Essex) and Australia (Townsville). His professional interests include occlusal rehabilitation, surgery and cosmetic dentistry. He has training from the Oral & Maxillofacial unit of the Bradford Royal Infirmary and the Community & Special Care Dental Services of Sheffield.

Dr. Huy is passionate about dentistry and getting great results for his patients and prides himself on achieving the highest level of dental service, focused on prevention and minimally invasive techniques, delivered with honesty, care and professionalism. He has a holistic approach to dentistry, understanding that oral health and general health are intimately related. You will be given an accurate diagnosis and treatment plan, tailored to your particular needs and wants. Treatments will be provided pain-free and with technical and artistic skill to ensure you achieve and maintain the best oral health possible and are able to smile with confidence.

He is married with three children and enjoys spending time with his family. His interests outside of dentistry include music, art, botany, science and philosophy.

Dr. Willem Ueckermann. BChD, Msc.Odont

General Dentist. GDC registration number 67616

Dr Ueckermann graduated from University of Pretoria in 1987 at the top of his class, obtaining his BChD degree with honours. After working in both private practice and NHS dentistry in South Africa and the United Kingdom he returned to the University of Pretoria for further postgraduate studies. During this time he lectured in Oral Pathology and worked forensic consultant to the police while doing research in oral cancer as part of his degree studies for a masters degree in odontology (MSc.Odont). He obtained this degree in 1997 with honours and returned to the United Kingdom to join The Elms Dental Practice as an associate and was owner and principal between 2002-2025.

After over 30 years in dentistry Dr Ueckermann still enjoys developing new clinical skills allowing him to offer his patients a wide range of high quality treatment options delivered in a professional environment. He encourages his patients to take an active part in their treatment planning based on the information and guidance provided by the whole practice team. Although there are amazing new cosmetic treatments available Dr. Ueckermann believes that most patients just want a high standard of basic dental care that will help them to maintain their oral health. Thanks to the hard work of the entire team The Elms Dental Practice is able to provide an exceptional level of care in a friendly relaxed atmosphere.

Ms. Lesley Benson

Oral Hygienist. GDC registration number 2839

Lesley graduated from Leeds Dental Hygiene school in 1984 and still finds hygiene interesting. The advances in treatment protocols and available treatments have kept her motivated to keep learning and advising patients today.

While loving all aspects of her job her favourite aspect is periodontal disease, assisting patients to improve their home care and to treat existing issues to enable them to improve not only their dental health but also their general health.

Her love of travel has lead her to live on three continents and work in dental hygiene in two.

She currently lives in Essex and is enjoying travelling around the British Countryside seeing places here and in Europe with visits to Australia to see her son in Melbourne.

Mrs. Lisa Grimble

Practice Manager and Receptionist

Lisa joined The Elms Dental Practice in 1989, she qualified as a Dental Nurse in May 1996 and was appointed Practice Manager in 1997. The smooth running of the practice and maintaining a high standard of care in compliance with the regulations laid down by the Care Quality Commission occupies most of her time. Having been with the practice for so long Lisa knows most of our patients very well, allowing the practice to provide a professional standard of care with a personal touch.

After working hours Lisa enjoys spending quality time with her family and is a keen reader.

Lisa has completed her Level 3 Diploma in Business Leadership and management.

Mr. Mick Grimble

Practice Assistant and Receptionist

Mick joined the practice in 2011. He is mainly responsible for the general maintenance of the premises and equipment but also helps with reception duties and administration.

Mick has completed his Level 2 Diploma in Customer Service and Satisfaction he has become a valued member of our practice.

Ms. Stacey Coltart

Receptionist and Decontamination Nurse.

Stacey is receptionist and decontamination nurse.

She has a keen interest in dentistry and hopes one day to progress to her Dental Nurse Qualification.

When she’s not working, she enjoys spending time with her family and 2 sons, walking, cooking, reading, arts and crafts.

FEEDBACK, REVIEWS AND COMPLAINTS

At The Elms Dental Practice, we endeavour to deliver the best possible dental care and service to our patients. If you have had a good experience with us we would be delighted if you could provide us with a kind Google Review.

We recognise that from time to time our best efforts may not always meet all our patient's expectations. If you feel there is any aspect of our service which could be improved upon, we would encourage you to give us your feedback as we are always trying to improve the service we provide to our patients. We are happy to discuss any issues you may have and are keen to engage in a productive dialogue to ultimately rectify any problems and make the necessary changes for you to have confidence in us.

If you remain dissatisfied, you can use our formal complaints process by emailing your complaint to the practice manager lisa@maldondentist.co.uk

We will acknowledge your complaint and send you a copy of our complaints procedure within 3 days. A full written response will be provided within 10 days. If more time is needed to investigate your complaint, we will provide you with an update, at least every 10 days, of the extra time needed.

If you are still not happy with the way we have handled your complaint, you can contact the Dental Complaints Service for free and impartial mediation by phoning 020 8253 0800 or visiting www.dentalcomplaints.org.uk.

QUALITY AND COMPLIANCE

The Maldon Dentists and support staff of The Elms Dental Practice are constantly striving to provide the best quality service and can promise to you...

WE ARE SAFE BECAUSE OUR TEAM:

keep records of your treatment on specially designed dental software and these are contemporaneous, accurate, complete and up to date.
ensure strict confidentiality with your records and follow appropriate national advice on retaining, storing, using and disposing of your records.
notice if your dental health could be getting worse and take steps to improve it.
give you medicines safely and store them correctly.
always enough staff on duty with the right knowledge, skills and experience to make sure you are safe.
ensure the premises and equipment are kept clean and hygienic to prevent any risk of infection to you, other patients and staff.
raise any concerns about your safety and record any incidents that happen to you
ensure that any complaint you have will be dealt with in the right way.
ensure that if something goes wrong with your care or treatment, the practice apologises and tells you how it will learn from it and stop it happening to other patients.

WE ARE EFFECTIVE BECAUSE OUR TEAM:

always discuss the reason for your appointment with you.
know your medical history and update this at each examination, or when there are any changes.
clearly explain the best treatment option for you, including viable alternatives and delaying treatment or doing nothing, with the risks, benefits and costs of each. This helps you decide what treatment is best for you.
encourage you to ask questions about your options or any aspect of your treatment.
will ensure that you are able to make an informed decision about your treatment and if you have any communication difficulties, we encourage you to attend with a friend, relative or carer who is able to help you understand what is being explained, ask any questions and respond on your behalf.
will confirm your full consent before proceeding with any treatment and re-confirm this at each appointment, allowing you to withdraw your consent at any time and explaining the risks associated with leaving incomplete treatment.
will obtain your written consent if you choose to have treatment under IV sedation.
ensure that when you make decisions about treatment, you are not discriminated against, for example because of your age, gender, identity, disability, race, religion, belief, or sexuality.
will refer you, passing on all your relevant medical information, to more specialist services if you need them and consent to it.

WE ARE CARING BECAUSE OUR TEAM:

always put your interests before any financial, personal or other gain.
treat you with dignity, kindness, compassion and respect at all times.
perform their duties with honesty and integrity at all times.
take a preventative approach to caring for you.
take into account your general health and psychological, social and long-term health needs as well as your desired outcomes.
take time to listen to you and involve you in making decisions about your care.
give you enough time to think and ask questions before agreeing to care and treatment.
ensure you have enough privacy.
ensure that if you experience any pain, distress or discomfort, staff respond in the right way.

WE ARE RESPONSIVE TO YOUR NEEDS BECAUSE OUR TEAM:

ensures appointments are scheduled at times that suit you as much as possible.
ensures the appointment system is easy to use and you can get emergency treatment, including out of normal working hours.
asks you what you think about the service and considers your different needs when planning services.
takes account of things such as your age, religion or disability and make adjustments where they can.
tries to avoid delays and tries not to keep you waiting too long for an appointment.
allows you access to the records we hold for you.
makes it easy for you to make a complaint and tells you what to do if you are not happy with the outcome of your complaint.

WE ARE WELL-LED BECAUSE:

the Principal and Practice Manager monitors the quality and safety of the services provided and takes steps to solve any problems.
all team members are encouraged to raise any concerns they may have without fear of reprisal.
the practice supports its staff and shares information with them so that they can all learn new things and improve how they work.
the practice is honest and open about how well it is performing in providing high-quality care for its patients.
your care and treatment records are complete and accurate, and they are stored securely to keep them confidential.
the practice values your views and uses your feedback to improve its services.
all members are aided with their career-long continuing professional development.

CQC and GDC compliance:

The Elms Dental Practice is registered with the Care Quality Commission to provide dental services for everyone and to carry out the following legally regulated services:

Diagnostic and screening procedures
Treatment of disease, disorder or injury
Surgical procedures

At the Elms Dental Practice, we are fully CQC and General Dental Council compliant and regularly audit ourselves to ensure we remain up-to-date with policies, procedures, protocols, guidelines and laws relating to:

Continuing Professional Development which is verifiable
Peer Review
Professional Conduct
Ethical Standards
Clinical Governance
Record Keeping
Medical Histories
Consent
Antibiotic Prescribing
Prescribing and Dispensing Medicines
Control of Substances Hazardous to Health
Radiography
Oral Cancer Risk Factors
Specialist Referrals
Security
Equality and Diversity
Safeguarding Vulnerable Adults and Children Policy
Dealing with Medical Emergencies, including monthly checks of emergency oxygen and medicines
Immediate Life Support Training, including yearly hands-on Basic Life Support Training
Fire Safety
Risk Assessments and Audits
Risk Management
Enhanced Disclosure and Baring Service checks for all clinical staff
Bullying and Harassment
Confidentiality
General Data Protection Regulation
Data Protection Act 2018
Electronic Communications Act 2000
Information Governance
Quality Assurance
Infection Prevention and Control Policy
Having a designated Infection Prevention and Control Lead
Staff are appropriately vaccinated
Decontamination HTM01-05, including manual cleaning, of instruments and surfaces
Sterilisation of Instruments
Personal Protective Equipment
Waste Management Policy, including clinical and other hazardous waste
Medical devices
Complaints Handling Policy
Patient and Staff Feedback
Whistleblowing
Consumer Rights Act 2015
Human Rights Act
The Equality Act 2010
Mental Capacity Act 2005
Learning Disabilities and Autism Awareness
Mental Health Act 1983
Health and Social Care Act 2008 and 2014
Workplace Health, Safety and Welfare Regulations 1992
Health and Safety Work Act 1974
Radiology IRR17 and IR(ME)R 2017
Electrical Installation Condition Report
Incidents Reporting
Submitting Provider Information Collection (PIC) to the CQC at least yearly

Latest CQC Report: https://www.cqc.org.uk/location/1-220646577

PRIVACY POLICY

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

Who are we?

Company name: The Elms Dental Practice

Company registration number: 05958699

Information Commissioner's Office number: Z1071975

Registered office: The Elms Dental Practice. 27 Butt Lane. Maldon, Essex. CM9 5HD

Website address: https://www.maldondentist.co.uk

Relevant privacy legislation

We adhere to all relevant data protection and privacy legislation laws and standards both within The Elms Dental Practice and on our website and comply with:

UK Data Protection Act 2018 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
EU Privacy and Electronic Communications Regulations (PECR)
General Dental Council Standards (GDC)
Information Commissioner's Office (ICO)

Information that we collect

We may collect the following information about you:

· Personal details such as your name, date of birth, national insurance number, NHS number, address, telephone number and email address

· Information about your dental and general health, including:

· Clinical records made by dentists and other dental professionals involved with your care and treatment

· X-rays, clinical photographs, digital scans of your mouth and teeth, and study models

· Medical and dental histories

· Treatment plans and consent

· Notes of conversations with you about your care

· Dates of your appointments

· Details of any complaints you have made and how these complaints were dealt with

· Correspondence with other health professionals or institutions

· Details of the fees we have charged, the amounts you have paid and some payment details

The practice owner and principal Dr. Huy Nguyen is responsible for keeping secure the information about you that we hold.

Our data protection officer ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.

Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.

How we use your information

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, text, email or letter.

Sharing information

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

· Your doctor

· The hospital or community dental services or other health professionals caring for you

· Private dental schemes of which you are a member.

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

Principles of our website privacy policy

We will never spam you with irrelevant emails.
You may opt out or in of our email communications at any time.
You have the right to remove any information we hold on you.
We will never sell, rent, make public or distribute your personal information.
We will only collect and process your personal data when absolutely necessary.

What information do we collect about you via the website Contact Form and how do we use it?

We collect the following information about you when you complete a Contact Form on our website:

Full name and title
Email address
Telephone number
Other information you supply relevant to your enquiry

A copy is sent to us via email and this information is stored on our customer management system.

We collect information about you to respond to your query, understand your needs and provide you with a better service. Specifically, we use your information for:

Replying to your initial contact
Internal record keeping
Improving our services
Contacting you with marketing material relevant to your enquiry

You may opt-out at any stage from within an email received or by contacting us directly. A member of our team may contact you to respond to your enquiry.

We will not share your information with third parties. We will not sell, distribute or lease your personal information to third parties unless requested to do so by yourself or are required by law to do so.

Website visitor tracking and cookies

Like most websites, our website uses Google Analytics. This tool collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use this information to better understand how visitors find us and how they interact with our website. We can use this to make adjustments to our website, to deliver a better user experience.

A cookie is a piece of code that allows the web server to identify and track activity of the web browser. They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the website. You can enable or disable your cookie settings on our website at anytime via cookie settings. For further details please consult the help menu in your browser or visit allaboutcookies.org.

Keeping your information safe

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect about you within the practice and online.

We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure security of the practice premises, the practice filing systems and computers.

We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.

We keep your records for 11 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.

Your rights

To access and review the user information that you have supplied to us and the information that we hold about you and to receive a copy.
Correct any information that you believe is inaccurate, incomplete or outdated. If we have disclosed that information to a third party, we will let them know about the change.
Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment).
Stop using your information – for example, sending you reminders for appointments or information about our service.
Supply your information electronically to another dentist.

If you do not agree

If you do not wish us to use your personal information as described or wish to delete your information from our records, you should discuss the matter with your dentist or the Practice Manager, Mrs. Lisa Grimble. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745)